Description
Course Overview
The ITIL certification transition module provides a holistic picture of the critical knowledge that IT management professionals require as related to the 2019 ITIL 4 services value system. The course recognizes your existing achievements in ITIL and allows you to gain the latest skills needed for ITIL and IT system management.
Key Features
- Transitional training in the latest version of ITIL
- One simulation exam
- Exam fee included
Skills Covered
- Concepts of service management
- ITIL guiding principles
- Activities of the service value chain
- Build service value stream
- Create and support services
- Foster stakeholder relationship
- Change management
Benefits
The ITIL certification transition module provides a holistic picture of the critical knowledge that IT management professionals require as related to the 2019 ITIL 4 services value system.
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